Customer support
Talk to an
Talk to an
actual person.
Not a chatbot, not a ticket queue that swallows your message. A small team in the US who can pull up your order and tell you what's happening.
under 2 hoursAverage reply time
Monday to Friday8am–8pm Eastern
30 daysTo change your mind
In stockSpare covers & parts
Fastest route
Most questions are already answered.
Have a look here first — it's quicker than waiting on an email.
Where's my order?
Track your delivery, or find out why only one of the two boxes has arrived.
Track my order →Assembly & flat cushions
An hour with two people. And no, the cushions aren't faulty on day one.
Read the guide →Returns & warranty
30 days, full refund, we arrange collection. Three years on the frame.
See the policy →Email us directly
The fastest way to reach us. Include your order number if you have one and we can look everything up straight away.
help@laurasfurniture.comHoursMonday to Friday, 8am–8pm ET
Typical replyunder 2 hours during business hours
Spare partsEvery cover, cushion, leg and connector is sold individually and stocked in the US.
Damaged in transit?Send a photo and your order number. We ship the replacement part immediately — you never return a whole couch over one component.
Send us a message
We'll get back to you at the email address you give us below.